Satisfied employees ≠ engaged employees. The difference is movement and direction.
SIGNS OF AN UNENGAGED WORKFORCE
Not meeting deadlines
Unwilling to take on more than the absolute minimum
Low quality work
Disinterest in work
Regular communication breakdowns
A modern approach to employee engagement can help you turn your team into a powerful force for consistent, positive change.
Being content is different from being driven. Engaged employees do not only enjoy coming to work, but actively contribute to out-perform your competition in brand perception, customer satisfaction and profitability.
Engaged employees keep up to date with developments in their field and look for ways to apply it in their workplace. They understand the bigger picture and their role in achieving business goals.
Engaged employees are positive about their jobs. They believe in and identify with the organisation.
Engaged employees can be relied upon to take action beyond what is required from them, they treat others with respect, help their colleagues succeed, and work actively to make things better.
“What gets you to satisfied employees
will not get you to engaged employees”
(Shuck, Kim & Chai, 2021)